Delivery Timeframes and Terms
All orders are shipped from Underwood (Brisbane), Queensland generally within 2 business days of being placed unless otherwise advised. For items on back order or pre-order, one of our friendly team members will contact you with an estimated delivery date.
We deliver with Star Track, Toll (NQX), Couriers Please and Australia Post. If you would prefer to use your own courier service or pick up in store, please specify at checkout.
Please note the times below do not take into consideration additional time for products which must be ordered in. You will be contacted after placing your order
Standard size items or orders under 20kg
AUSTRALIA POST STANDARD EPARCEL AND LETTER
- NSW, QLD & ACT: 2–4 business days
- VIC & WA: 3–6 business days
- SA & TAS: 4–8 business days
- NT: 5–9 business days
AUSTRALIA POST EXPRESS POST
Please check if you are in a next business day metro delivery postcode. Most Express Post items are delivered within 1-2 business days in Australia.
- NSW, QLD & ACT: 1–2 business days
- VIC & WA: 1–3 business days
- SA & TAS: 1–3 business days
- NT: 1–2 business days
A delivery time frame will be provided once your order has been dispatched. Most Brisbane metro orders will be received same day, or within 1-2 business days to other metro areas.
STAR TRACK EXPRESS
Most Express Post items are delivered to metro areas within Australia in 1-2 business days. For rural areas, please allow 3-4 business days.
Bulky items or orders over 20kg
TOLL / NQX
Toll Road Freight will be used to transport large, bulky or heavy items. An estimated delivery date and/or tracking details will be provided to you once your order has been dispatched. Please allow up to 7 business days for delivery.
We ship worldwide. Please contact us for a delivery quote or complete the checkout process for a calculated delivery quote.